Level 2 Certificate in Principles of Customer Service - CPD Certified
Training Duration: 94 Minutes + MCQ Based Assessment + PDF Certificate: Free + Lifetime Access + Retake: Unlimited
Summary
- Course Completion Certificate and Transcript from LearnDrive - Free
- Reed courses certificate of completion - Free
- CPDQE Certificate and Transcript - £20
- Tutor is available to students
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Overview
The term Customer Service refers to communication between the seller and purchaser of a product. Customer support agents facilitate the entire process. Customers' perceptions of a business are heavily influenced by interactions with its employees.
For someone to succeed in Customer Service or advance their company's development by increasing customer satisfaction, they must have certain characteristics and abilities.
To help you to reach your success, we’ve designed this Customer Service: Customer Care Skills with Proper Telephone Etiquettes Training. You’ll get complete guidelines on customer service in this course.
Don’t miss the chance. Enrol and become a pro when it's about Customer Service.
Is there anything else included in this Customer Service package?
✸ After completing the Customer Service Course, you'll instantly receive a free PDF Certificate.
✸ The Customer Service Course is self-paced, so you can finish it whenever you want.
✸ Tutor support is available for this Customer Service
Certificates
Course Completion Certificate and Transcript from LearnDrive
Digital certificate - Included
Certificate will be sent once the student pass the final exam.
Reed courses certificate of completion
Digital certificate - Included
Will be downloadable when all lectures have been completed
CPDQE Certificate and Transcript
Digital certificate - £20
Curriculum
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Module 1: Introduction To Customer Care 09:31
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Module 2: Providing Great Customer Care Service 07:07
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Module 3: Service Model & Defusing Techniques 05:38
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Module 4: Customer Management 07:45
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Module 5: Building Customer Rapport 06:23
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Module 6: Greeting Customers Professionally 06:52
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Module 7: Introduction & Aspects of Telephone Etiquette 07:04
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Module 8: Talking The Right Way On The Phone 09:44
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Module 9: How to Eliminate Phone Distractions 12:55
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Module 10: Inbound & Outbound Calls 08:00
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Module 11: Dealing With Angry Customers 06:19
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Module 12: Voicemail Messages & Interoffice Calls 12:13
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Final Exam 01:00
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Get Your Reference Letter 01:00
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Special Offer: Order Your CPDQE Certificate and Transcript 01:00
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End Note 00:12
Course media
Description
For this Customer Service Masterclass, our instructor has combined their expertise, experience, and wisdom to provide you with the most effective learning experience possible. Your learning needs will be met through a number of in-depth video lessons in this Customer Service course.
As a reflection of the above promises, this Customer Service course focuses on developing the following skills:
- Ways to Provide Great Customer Service
- Grow Service Model
- Customer Management
- Customer Rapport Building
- Professional Etiquette
- Telephone Etiquette
- Ways to Calm Angry Customers
This Customer Service On-Demand Course will provide you with a comprehensive understanding of the subject matter through our premium, exclusive learning materials.
Who is this course for?
Anyone interested in learning more about Customer Service should take this Course.
Requirements
This Customer Service Course does not have any prerequisites or formal requirements.
Career path
The following are some career prospects you can pursue after taking this Customer Service Training, along with their average salary per year:
- Customer Service Assistant (about £20,593 per annum)
- Sales and Customer Service Assistant (around £17,200 per annum)
- Customer Service Advisor (£19,335 per annum)
- Customer Service Executive (£22,684 per annum)
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Reviews
Provider
Welcome to Learndrive! Your Trusted Online Learning Platform!
We Learndrive, are on a mission to provide easily accessible quality education and training for everyone around the world. As an online training provider, we strive to provide courses to help our learners achieve their academic and career goals. Learndrive offers a wide range of courses that are tailored to make them useful to individuals who are willing to learn. We are constantly working on delivering new and on-demand courses for our learners.
Our Mission & Vision
The 4th industrial revolution is currently happening. Our mission at Learndrive is to empower organisations and individual employees so that they can adapt to this new way of living. We do so by providing flexible, effective skills training.
Here at Learndrive, we believe in expertise. Rather than providing shallow materials, we provide a sophisticated platform on which the real subject experts can share knowledge with you- the learners. We provide premium learning materials so you can land your dream job.
Learndrive has a clear mission; that is to get you ready for the new tech-based industrial era. The need for career advancement in this era goes far beyond mere training. Gaining in-depth subject knowledge is essential to unlocking your career goals. For this reason, we have a team that constantly works on producing premium learning materials.
Achieving our vision requires us to go to the experts in their relevant fields. With expert-written learning materials at Learndrive, you can enhance your credibility and boost your earning potential.
We want to help you reach the top of your career. The thousands of courses we offer are tailored by professionals in different fields so that you can easily grasp the concepts and apply them in real-world scenarios.
Our courses are based on industry-relevant curriculum with audio and video modules. We also offer assignments that test your learning and hone your skills. We also aid our learners to adapt to the updated industry compliance and practices.
We offer our courses to students from the UK and all over the world. The focus of our organisation is to make you ready for the new industrial era. We offer our best to you without regard to race, language, or nationality.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
