Receptionist Diploma with Communication and Telephone Skills
03 Premium Courses Bundle | CPDQE Accredited | Dual Certificates | Lifetime Access | Easy Refund
Summary
- Accredited Certificate of Completion From SkillArts - Free
- Reed Courses Certificate of Completion - Free
- SkillArts Official Transcript - £3
- Tutor is available to students
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Overview
Receptionist Diploma with Communication and Telephone Skills
Enhance your career with our Receptionist Diploma, designed to elevate your communication and telephone skills. Master the art of effective reception management, from customer service to event coordination. Become the quintessential Receptionist with our targeted training in communication and telephone etiquette.
Learning Outcome
- Develop essential Receptionist customer service skills.
- Manage Receptionist duties in office administration effectively.
- Enhance Receptionist capabilities in front desk management.
- Apply Receptionist principles in scheduling and time management.
- Uphold Receptionist standards in business etiquette and ethics.
Key Employment Opportunities:
- Outpatient Receptionist: Yearly - £22,720 approx.
- Receptionist and Referral Officer: Yearly - £22,383 approx.
- Receptionist/Administrator: Yearly - £21,000 approx.
- Admin Support/ Receptionist: Yearly - £22,383 approx.
Course Included:
- Course 01: Receptionist Training
- Course 02: Communication Skills
- Course 03: Telephone Etiquette
CPDQE Accreditation
This Receptionist Diploma Course is CPDQE accredited. CPD is a globally recognised parameter for continuous professional development acknowledged by thousands of professional bodies, employers, and academic institutions in the UK and around the world.
Dual Certificates
After completing this Receptionist Diploma Course, you will receive a course completion certificate from Reed. Also, you will receive an Accredited Certificate of Completion From SkillArts.
Certificates
Accredited Certificate of Completion From SkillArts
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
SkillArts Official Transcript
Digital certificate - £3
Curriculum
Course media
Description
This Bundle Comes with the following Courses:
âž½ Course 01: Receptionist: A short Diploma Training
Customer Service Skills
Learn essential Receptionist skills for delivering exceptional customer service, focusing on creating positive first impressions.Office Administration
Understand key Receptionist duties related to office administration, including document management, filing, and office organization.Front Desk Management
Develop strategies for effective Receptionist front desk management, ensuring smooth office operations and client satisfaction.Scheduling and Time Management
Master efficient Receptionist scheduling and time management techniques to prioritize tasks and optimize productivity.Business Etiquette and Ethics
Learn principles of business etiquette and ethics from a Receptionist perspective, ensuring professional interactions in the workplace.Travel and Event Management
Gain skills in organizing travel arrangements and events as a skilled Receptionist, managing logistics and schedules efficiently.Receptionist Business Correspondence
Manage business correspondence with expertise, from emails to formal letters, as part of your Receptionist role.
âž½ Course 02: Communication Skills
Categories of Communication
Understand the different types of communication, including verbal, non-verbal, and written communication, and how they affect workplace interactions.The Importance of Listening
Explore the role of listening in effective communication, focusing on how active listening enhances Receptionist interactions.Behavior Styles
Learn about different behavior styles and how they impact communication, helping you adjust your approach in various professional scenarios.Communication Barriers
Identify common communication barriers and strategies to overcome them, ensuring clear and effective exchanges in the workplace.Learning to Communicate Assertively
Develop assertive communication skills that allow you to express ideas and needs clearly while maintaining respect for others.
âž½ Course 03: Telephone Etiquette
Talking The Right Way On The Phone
Discover Receptionist guidelines for professional phone conversations, ensuring clear, polite, and efficient communication.How to Eliminate Phone Distractions
Learn tips for minimizing distractions during calls, allowing you to focus and manage conversations effectively.Inbound & Outbound Calls
Master managing both inbound and outbound calls, ensuring that each interaction is handled professionally and efficiently as a Receptionist.Dealing With Angry Customers
Learn techniques for handling difficult phone interactions, including strategies for managing upset or angry customers effectively.Voicemail Messages & Interoffice Calls
Understand best practices for leaving voicemail messages and handling interoffice calls, essential skills for any Receptionist.
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Provider
Skillarts, proudly based in the UK, is your gateway to a world of knowledge and opportunity that knows no geographical limits. We are not just an online learning platform; we are a global movement with a British heart. Imagine a place where seasoned professionals from the vibrant UK community generously share their wisdom to help you ascend the ladder of success. That's Skillarts—an innovative UK-based platform designed to elevate your credibility, supercharge your earning potential, and open doors to career advancement, all while making a positive change around the world.
With hundreds of expert-crafted courses, we've made it our mission to ensure that anyone, from London to Lagos, can easily grasp and harness new skills. Our courses are more than just lessons; they're engaging journeys enriched with audio and video modules, interactive assignments, and the latest industry insights. The job market evolves daily, and so do we, right from our UK headquarters. Skillarts focuses on delivering courses that align with the most current tools and materials, ensuring that our learners, whether in the United Kingdom or beyond, are always one step ahead. And remember, our UK-based community knows no borders, no race, and no land—because at Skillarts, we're building a skillful world from our UK roots, where knowledge knows no boundaries. Join us, and let's thrive together on this incredible learning adventure, with a touch of British excellence.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
